This Privacy Policy explains how q5bat collects, uses, stores, and protects the personal data of players across Pakistan. Your privacy matters to us — this document sets out exactly what data we handle and why, in plain terms you can actually follow.
Six core commitments that define how q5bat handles your personal information. The full legal text below is the binding document.
Every session on q5bat is protected by 256-bit SSL encryption. Your login credentials, personal details, and PKR payment information are transmitted over an encrypted channel and are never exposed in plain text at any point in the process.
q5bat does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies. Your CNIC number, mobile number, and transaction history stay within q5bat's controlled infrastructure and are never monetised externally.
All JazzCash, EasyPaisa, Raast, HBL, UBL, and Meezan Bank transaction data processed through q5bat is handled in compliance with our payment service providers' security standards. Full payment credential details are never stored directly on q5bat servers.
Data collected by q5bat is used only for the specific purposes stated in this Privacy Policy — account management, KYC verification, fraud prevention, regulatory compliance, and platform improvement. q5bat does not use your data for unrelated purposes without your explicit consent.
As a q5bat user, you have the right to access a copy of the personal data we hold about you, request corrections, and in certain circumstances request deletion. q5bat's support team handles all data rights requests within 30 days of receipt.
q5bat sends promotional communications only to users who have opted in. You can withdraw your marketing consent at any time by updating your account preferences or contacting support. Opting out of marketing does not affect your access to the q5bat platform or your account standing.
This Privacy Policy ("Policy") describes how q5bat ("the Company", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("User", "Player", "you", "your") who access, register on, or use any service offered through the q5bat platform, available at q5bat.net and all associated mobile-optimised interfaces.
q5bat is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. By registering a q5bat account or using any q5bat service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Policy should be read alongside the q5bat Terms & Conditions, which govern the overall use of the q5bat platform. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.
q5bat collects personal data through several channels: directly from you when you register or use the platform, automatically through your use of the platform, and from third-party sources where permitted by law. The categories of personal data we collect include:
q5bat uses collected personal data for the following specific purposes:
| Purpose | Data Used | Basis |
|---|---|---|
| Account registration and management | Identity, contact, and login data | Contract performance |
| Identity verification (KYC / AML) | CNIC, DOB, address, document scans | Legal obligation |
| Processing deposits and withdrawals | Financial and transaction data | Contract performance |
| Fraud detection and prevention | Technical, financial, and identity data | Legitimate interests |
| Responsible gaming monitoring | Betting history, session data | Legal obligation / legitimate interests |
| Customer support | Identity and communications data | Contract performance |
| Platform improvement and analytics | Anonymised usage and technical data | Legitimate interests |
| Marketing communications (opted-in only) | Contact and preference data | Consent |
| Regulatory reporting and compliance | Identity, financial, and transaction data | Legal obligation |
q5bat does not use automated decision-making (including profiling) to make decisions that produce significant legal effects on individual users without human review.
q5bat processes personal data on one or more of the following legal bases, depending on the specific processing activity:
q5bat does not sell, rent, or trade personal data. Data is shared with third parties only in the following circumstances:
q5bat engages trusted third-party service providers to support platform operations, including:
All third-party service providers are contractually obligated to process personal data only on q5bat's instructions and in accordance with applicable data protection requirements.
q5bat may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or in response to a lawful regulatory request. q5bat will notify affected users of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of q5bat's business, personal data may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer and of any resulting changes to this Privacy Policy in advance, where practicable.
q5bat uses cookies and similar tracking technologies on the q5bat.net platform. Cookies are small text files stored on your device that help q5bat deliver a functional, personalised, and secure experience.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Required for login sessions, security, and core platform functionality | No — platform will not function without these |
| Functional | Remember your language, currency, and UI preferences | Yes — may affect user experience |
| Analytics | Collect anonymised data on platform usage to improve features | Yes — via cookie preferences |
| Security | Fraud detection, device fingerprinting, and session integrity checks | No — required for account security |
You can manage non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or restrict cookies. Please note that disabling certain cookies may impair the functionality of the q5bat platform, including the ability to maintain a logged-in session. q5bat does not use cookies for third-party advertising purposes.
q5bat retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where anonymisation is used, the resulting data may be retained indefinitely for analytical purposes.
q5bat implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction:
While q5bat takes all reasonable precautions, no method of electronic transmission or storage is 100% secure. You also play a role in keeping your account safe — please use a strong, unique password and do not share your q5bat Login credentials with anyone.
As a q5bat user, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact q5bat's support team — all requests are handled within thirty (30) days of receipt:
You may request a copy of all personal data q5bat holds about you, along with information about how it is being processed.
If any personal data q5bat holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
In certain circumstances — such as where data is no longer necessary for the purpose for which it was collected — you may request deletion of your personal data, subject to legal retention obligations.
You may request that q5bat restrict processing of your personal data in specific circumstances, such as while the accuracy of data is being contested.
Where processing is based on your consent or contract performance, you may request a copy of your data in a structured, commonly used, machine-readable format.
Where processing is based on your consent (e.g. marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
q5bat's services are strictly intended for individuals who are twenty-one (21) years of age or older. q5bat does not knowingly collect personal data from individuals under the age of 21. The q5bat platform implements age verification controls during the registration process, and all accounts are subject to KYC verification to confirm age eligibility.
The q5bat platform may contain references to third-party payment services (such as JazzCash and EasyPaisa) whose own privacy policies govern the processing of data within those services. When you initiate a deposit or withdrawal through a third-party payment provider, your transaction data is also processed under that provider's terms and privacy policy.
q5bat is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party service you use in connection with your q5bat account, particularly your chosen payment method provider.
q5bat reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect your rights or how your data is used — q5bat will provide advance notice to registered users via the email address associated with their account or through an in-platform notification, with a minimum notice period of fourteen (14) days before the changes take effect.
Minor or clarificatory amendments may be made without advance notice and will take effect upon publication on the q5bat.net platform. The "Last updated" date at the top of this Policy reflects the most recent revision. We recommend reviewing this Policy periodically to stay informed about how q5bat protects your data.
Your continued use of the q5bat platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any material changes, you should close your account before the updated Policy takes effect.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a complaint about how q5bat has handled your personal data, please contact the q5bat Data Privacy team:
Email: [email protected]
Live Chat: Available 24/7 directly on q5bat.net — Urdu-language support available
Subject line for data requests: "Privacy Request — [Your Registered Username]"
q5bat aims to respond to all privacy-related requests within thirty (30) days. For complex requests, this period may be extended by up to two additional months, in which case q5bat will notify you of the extension within the initial 30-day period.
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